Policies

Refund Policy

Because our products are made especially for you using print-on-demand production, we’re unable to accept returns or exchanges for incorrect size, color, or change-of-mind purchases.

However, we always want you to have a great experience.
If your item arrives damaged, misprinted, or defective, please contact us within 14 days of receiving your order with your order number and a photo of the issue. We will replace the item at no cost to you.

Please note:

  • Items must be reported as damaged/defective to qualify.
  • We cannot accept returns for normal wear and tear or sizing preferences.

If you have questions before ordering (sizing, colors, materials), we’re here to help!.

Shipping Policy

All products are made to order. This means we do not keep inventory — your item is created just for you.

Production Time

2–7 business days (varies by product and seasonal demand).

Shipping Time

United States: 3–7 business days
International orders: 7–21 business days

You’ll receive a shipping confirmation and tracking number as soon as your order ships.

Please be aware that factors like holiday volume or carrier delays may extend delivery times.

Privacy Policy

We value your privacy and handle your information responsibly.

We collect only the information needed to:

  • process your order
  • provide customer support
  • improve your experience on our website

Your payment details are securely processed by Shopify Payments, PayPal, or other processors, and are never stored on our servers.

We do not sell or share your personal data with third parties except our trusted partners who help us fulfill your order (e.g., Shopify, Printify, shipping carriers).

Terms of Service

By using this website and purchasing from Alexander’s Axolotl World, you agree to our terms:

  1. All products are fulfilled by trusted third-party print-on-demand partners.
  2. We reserve the right to refuse service for fraudulent or abusive activity.
  3. All artwork, photography, branding, and written content on this site belongs to Alexander’s Axolotl World and may not be reproduced without permission.
  4. Prices, product availability, and shipping rates are subject to change.